Roboeyelabs CRM provides the Customer Support & Service management (Help Desk) features such as Cases (Trouble tickets), Solutions (Knowledge Base), Case Assignment & Escalation through Workflow rules, and easy to deploy Web-to-Case forms for capturing customer-specific cases through Web sites. In addition, you can also synchronize customer-specific email messages as Cases from Microsoft Outlook mail client to Cases module in Roboeyelabs CRM.
Support crm is a good feature to manage support center. Any type of company use can use to increase their customer service.
Cases and Solutions functionality can be used to streamline organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system. Integration between Sales and Post-sales support management helps organizations in resolving the customer-reported cases in less time thereby enhancing the customer satisfaction, cross-selling and up-selling opportunities in future.
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Agathe Mallet
Support crm is a good feature to manage our support center.We are using it from last 2 years. It is capable to connect my whole team in very well way and increase our support service. Our customers is now very happy with response after we are started to use it.
Fanny Renaud
It is really good managed application.
Sara Dumas
This feature is really good and transform our service response rate in great way.
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